Privacy Policy.
Effective Date: April 30, 2026
Primus Global Logistics (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of the information shared by our clients, partners, and website users. As a third-party logistics (3PL) service provider, we understand the importance of handling personal and business data responsibly and transparently.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect different types of information depending on how you interact with our website and services:
a. Personal Information
This includes identifiable details such as your name, email address, phone number, and company name when you contact us, request a quote, or use our services.
b. Shipment and Logistics Information
To provide our logistics services, we collect shipment-related data such as pickup and delivery addresses, parcel details, weight, dimensions, and recipient information.
c. Business and Financial Information
We may collect business-related details including GST information, company registration details, and billing or payment information required for processing transactions.
d. Technical Information
We may automatically collect certain technical information such as IP address, browser type, device details, and usage data to improve website functionality and ensure security.
2. How We Use Your Information
The information we collect is used strictly for business and operational purposes, including:
- Providing and managing logistics and 3PL services
- Coordinating shipments and ensuring timely delivery
- Communicating with you regarding inquiries, bookings, and support
- Processing payments, invoices, and financial transactions
- Improving our website, services, and customer experience
- Complying with legal and regulatory requirements
We only use your information to the extent necessary to deliver efficient and reliable services.
3. Sharing and Disclosure of Information
Primus Global Logistics does not sell or rent your personal information. However, we may share relevant data with trusted third parties when required to provide our services, including:
- Logistics and courier partners such as DHL, FedEx, UPS, and Aramex for shipment processing and delivery
- Payment gateways, banks, and financial institutions for secure transaction processing
- Government authorities, regulators, or law enforcement agencies where required by applicable laws
All third parties are expected to handle your information securely and only for the purpose it was shared.
4. Data Security
We take appropriate technical and organizational measures to protect your personal and business information from unauthorized access, loss, misuse, or disclosure. These measures include secure systems, restricted access, and standard industry practices.
While we strive to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your information only for as long as necessary to fulfill business, operational, and legal obligations. Once the data is no longer required, we take reasonable steps to securely delete or anonymize it.
6. Your Rights
Subject to applicable laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete data
- Request deletion of your information, where applicable
- Withdraw consent where processing is based on consent
You can exercise these rights by contacting us using the details below.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such external sites. Users are encouraged to review the privacy policies of any third-party websites they visit.
8. International Data Transfers
As part of our logistics operations, your information may be transferred to or processed in different countries through our global partners. By using our services, you consent to such transfers, provided appropriate safeguards are in place.
9. Updates to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated effective date. Continued use of our website or services after such updates constitutes acceptance of the revised policy.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
11. Consent
By using our website or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.